Terms and conditions of use

A) Introduction

A.1 The following terms and conditions of sale apply to all products offered through the anomisafirenzearte.com website owned by Anomisa di Simona Ciari, with operational headquarters in Florence, via Romana 37/r - tax code CRISMN62M62D612E VAT no. 06691530486.

A.2 In this text, the terms used "we or Anomisa" means Anomisa di Simona Ciari and "you or the Client" means yourself, i.e. the client.

The terms and conditions set out herein, together with the order confirmation, constitute the contract between us and you for the supply of the products. No other terms and conditions shall apply unless agreed in writing by e-mail between us and you.

A.3 The contract between us and you is concluded via the Internet by means of the Customer's access to the anomisafirenzearte.com address, where, following the procedures indicated, the Purchaser will formalise the purchase of the goods.

The sale through the anomisafirenzearte.com website is aimed exclusively at natural persons (consumers) of legal age and with purposes that can be considered extraneous to its commercial activity.

B) Description and prices of products

B.1 The Anomisa staff describe and display the products they manufacture as accurately as possible, guaranteeing that the products on sale on the site correspond, in terms of processing techniques and quality of materials, to the descriptions in the product information sheets. We work carefully on the images so that the colours in the photos are as close to reality as possible. They may sometimes vary depending on the devices used to access the site.

Any further questions or information can be answered by contacting our Customer Service at anomisafirenzearte@gmail.com.

B.2 The price of the products is understood to include all taxes and duties which are equal to zero given that these are transactions outside the scope of VAT pursuant to Article 1, paragraphs 54 to 89, Law No. 190/2014 as amended by Law No. 208/2015 and Law No. 145/2018 - Regime Forfettario.

B.3 Shipping costs are visible on the Shopping Cart page after filling in the "calculate shipping" field. Any additional charges (e.g. customs clearance) are excluded.

All prices on the Anomisa Firenze Arte website are in Euros.

C) Placing an order

C.1 In order to place an order, you must be of legal age and reachable by telephone.

C.2 It is possible to place an order only after registering with the anomisa.it website by filling in the form attached to the online e-catalogue and subsequently sending the form itself, a web page summarising the order will be displayed, containing the customer's details, the price of the goods purchased, the shipping costs and any additional charges, the payment methods and terms, the address where the goods will be delivered and the approximate delivery time.

C.3 At the end of the purchase procedure, we will send you an Order Confirmation with an identification number of your order, specifying the products you have ordered.

Any order for products on our website is intended as your express will to purchase the products in the order. No purchase contract shall be deemed to have been concluded until we have received and accepted your order.

Acceptance of your Order by us will take place when you receive our numbered Order Confirmation.

D) Methods of payment

D.1 The products purchased by you may be paid for by choosing one of the options present on the anomisafirenzearte.com site

D.2 If the payment is not successful, the order will be cancelled by us.

D.3 The goods will only be prepared for dispatch after receipt of payment.

D.4 Our website guarantees maximum security for online payments and your credit card data.

D.5 Credit card payments can be made securely via PayPal.

D.6 If you choose to pay by Bank Transfer, once you have selected the option, you will be provided with our Bank Details; in the reason for the transfer, you will have to indicate the Order Number which can be found in the Order Confirmation.

D.7 If we do not receive payment out of available funds within 30 days of the date of placing your Order, we will cancel the Order.

E) Shipping and delivery of products

E.1 Anomisa delivers throughout Italy and the world with a contribution to shipping costs that varies depending on the geographical area. The products purchased by you will be shipped by us to the address indicated in the Order Confirmation and indicated by you during the compilation of the Order Form.

E.2 Delivery times may vary from the day you place your order to 15 working days after confirmation of your order. If we are unable to dispatch the goods within this period, you will be notified promptly by e-mail.

E.3 The deadline indicated by us for delivery of the products in the Order Confirmation is in any case to be understood as purely indicative and not exhaustive, such as not to determine our default.

E.4 We remind you that when the goods are delivered by the carrier, it is necessary to check that the number of packages (number of parcels) indicated on the carrier's letter corresponds to the number of packages actually delivered and that the package is intact, undamaged and not wet.

E.5 It is only after this verification that the Customer shall sign the delivery note, after which no objection may be raised regarding the external characteristics of the goods (parcels) delivered to him in connection with the order placed.

E.6 In the event that there is no correspondence between the order and the delivery, as described above, the Customer shall not accept the goods and shall raise the objection directly with the carrier, notifying Anomisa immediately.

E.7 Upon delivery of the products to our carrier, you will be sent an email confirming the shipment. In any case, the delivery note will constitute proof of our delivery to the carrier.

E.8 We recommend that you provide an address where it is always possible to deliver the goods you have ordered in order to avoid any inconvenience.

F) Applicable law and jurisdiction

F.1 These Terms and Conditions of Sale are governed by Italian law and in particular by the regulations contained in Part III, Title III, Chapter I of Legislative Decree 206/2005 (Consumer Code) concerning distance selling to consumers, and shall be interpreted by applying such regulations.

F.2 All disputes pursuant to Article 66-bis of Legislative Decree 206/2005 (Consumer Code), which may arise in relation to these Terms of Sale, shall be subject to the exclusive jurisdiction of the Italian courts. The territorial jurisdiction is imperatively attributed to the Court of residence (or domicile) of the consumer.

F.3 In addition, the consumer established in Europe can use the platform made available by the European Commission for the resolution of any dispute arising from the online contract concluded on the site. The European ODR platform is available at the following link: https://webgate.ec.europa.eu/odr

G) Disputes, substitutions and returns

G.1 The Anomisa team guarantees the full satisfaction of your requests and purchases.

G.2 All the products sold are covered by the legal guarantee of conformity provided for by articles 128 and following of the Consumer Code, which covers any lack of conformity of the items purchased, existing at the time of delivery and which become apparent within 2 years from delivery itself. It is understood that the seller has the right to verify that any defect complained of is not one of the normal characteristics of the products sold, which are all handcrafted, or that it was caused by the use made by the consumer. Excluded from the conformity defects and, therefore, from the legal guarantee are any defects or damage caused by accidental events or by the Customer's responsibility for use of the products that does not comply with their intended use or as a result of normal wear and tear.

G.3 In the event of a lack of conformity, the consumer has the right, at his or her choice and provided that the nature of the product allows it, to have the conformity of the goods restored without charge by repair or replacement, or to an appropriate reduction in the price, or to rescind the contract. It should be noted that the customer is not entitled to terminate the contract if the lack of conformity is only minor.

G.4. In order to benefit from this guarantee, the Customer must report the lack of conformity by means of a communication addressed to the Seller, indicating the defects and faults found. If the Customer fails to do so, the products will be considered definitively accepted and in conformity with the order.

G.5 It is agreed that the Customer shall refuse to allow the carrier to deliver damaged packaging and shall immediately inform Anomisa of the fact; otherwise, the goods delivered shall be deemed to be accepted in the condition in which they are found.

G.6 In the case of disputed goods, Anomisa reserves the right to replace the broken goods at its own expense or to re-credit the amount of the broken goods.

H) Right of withdrawal

H.1 It is possible to exercise the right of withdrawal, in accordance with the law, within 15 days from the date of receipt of the goods upon written notice (registered letter with advice of receipt) to Anomisa di Simona Ciari - Via Romana 37/r, 50125 Florence. The communication shall contain the will to exercise the right of withdrawal, the indication of the product, the description and the relative order number, as well as a copy of the delivery document. Pursuant to art. 54 of the Consumer Code, a letter as perAnnex I part B of the Consumer Code must be attached.

H.2 The communication may also be sent by e-mail to simona@anomisafirenzearte.com.

H.3 The customer shall bear only the costs of returning the goods.

H.4 If the right of withdrawal applies, the Customer must return the goods to Anomisa at its own expense within 14 days from the date on which it communicated the withdrawal, and in perfect condition, unused, complete with all accessories, in the original packaging intact.

H.5 Non-compliance with these principles renders the right of withdrawal inapplicable.

H.6 Upon receipt of the returned goods, Anomisa, having ascertained the integrity of the goods, shall refund the amount paid by the Customer, including shipping costs, within 14 (fourteen) days from the date of receipt of the returned goods.

H.7 EXCLUSION FROM THE RIGHT OF WITHDRAWAL (Article 59 of the Consumer Code). Pursuant to Article 59 of the Consumer Code, based on the products sold on the site, the right of withdrawal is excluded for products made to measure or clearly personalized according to the indications of the customer consumer.

The right of withdrawal applies to natural persons (consumers) acting for purposes which can be regarded as unrelated to their business activity.

H.8 Purchases made with a VAT number are therefore excluded. unless otherwise agreed between the parties, the consumer CANNOT exercise the Right of Withdrawal for contracts for the supply of goods made to measure or clearly customised or ordered specifically for the customer.

I) Limitations of liability

I.1 Anomisa shall not be liable for inefficiency due to force majeure if it is unable to execute the order within the contractually agreed time.

I.2 Anomisa shall not be liable to the Customer, except in the case of wilful misconduct or gross negligence, for disservices or malfunctions related to the use of the Internet outside its control or that of its subcontractors.

I.3 Anomisa shall not be liable for damages, losses and costs incurred by the Customer as a result of non-performance of the contract for reasons for which it is not responsible, and the Customer shall only be entitled to a full refund of the price paid and any ancillary costs incurred.

I.4 Anomisa assumes no liability for any fraudulent or illegal use of credit cards and other means of payment by third parties when paying for the purchased products, if it proves that it has taken all possible precautions based on the best knowledge and experience at the time and on ordinary diligence.

L) Customer service

Below is the contact information:

E-mail: simona@anomisafirenzearte.com