Terms and conditions

A) Introduction

A.1 The following terms and conditions of sale apply to all products offered through the website anomisafirenzearte.com owned by Anomisa di Simona Ciari, with operational headquarters in Florence, via Romana 37/r – tax code CRISMN62M62D612E VAT no. 06691530486.

A.2 In this text the terms used “We or Anomisa” means Anomisa of Simona Ciari and “You or the Client” means yourself, i.e., the client.

The conditions and terms herein, together with the order confirmation, constitute the contract between us and you for the supply of the products. No other conditions or terms shall be enforceable except by prior written e-mail agreement between us and you.

A.3 The contract between the us and you is concluded through the Internet by means of the Customer’s access to the address anomisafirenzearte.com, where, following the indicated procedures, the Buyer will arrive to formalize the purchase of the goods.

The sale through the anomisafirenzearte.com website is intended only for individuals (consumers) who are of legal age and with purposes that can be considered unrelated to its commercial activity.

B) Description and prices of products

B.1 Anomisa’s staff describes and displays the products they manufacture as accurately as possible, guaranteeing that the products for sale on the site match, in terms of processing techniques and quality of materials, the descriptions in the product information sheets. We work carefully on the images so that the colors in the photos are as close to reality as possible. Sometimes they may vary depending on the devices used to enjoy the site.

Any further questions or information can be answered by contacting our Customer Service Department at anomisafirenzearte@gmail.com

B.2 The price of the products shall be understood to include all taxes and duties, which are zero since these are transactions outside the scope of VAT pursuant to Art. 1, paragraphs 54 to 89, Law No. 190/2014 as amended by Law No. 208/2015 and Law No. 145/2018 – Forfeiture Scheme.

B.3 Shipping costs are visible on the Shopping Cart page after filling in the “calculate shipping” field. Any incidental charges (e.g., customs clearance) are excluded.

All prices on the Anomisa Firenze Arte website are in Euros.

C) Place an order

C.1 In order to place an order, you must be of legal age and reachable by telephone.

C.2 It is possible to place an order only after registering on the site anomisa.it by filling out the form attached to the electronic online catalog and the subsequent submission of the form itself, a web page summarizing the order will be displayed, in which the Customer’s details, the price of the purchased goods, shipping costs and any additional charges, the method and terms of payment, the address where the goods will be delivered and the approximate time of delivery are shown.

C.3 At the end of the purchase process, an Order Confirmation with an identification number of your order will be sent by us, specifying the products you have ordered.

Any order for products on our site is intended as your express willingness to purchase the products in the order. No purchase contract shall be deemed to have been completed until we have received and accepted your order.

Acceptance of your Order, by us, will occur when you receive our numbered Order Confirmation.

D) Method of payment

D.1 The products you purchase may be paid for by choosing one of the options on the anomisafirenzearte.com website

D.2 Should the payment fail, the order will be cancelled by us.

D.3 The goods will be prepared for shipment only after payment is received.

D.4 Our website provides maximum security to online payments and your credit card information.

D.5 Credit card payments can be made securely through PayPal.

D.6 Should you opt for payment by Bank Transfer, once you have selected the option, you will be provided with our Bank Details; in the reason for the transfer you must indicate the Order Number detectable from the Order Confirmation.

D.7 Should we not receive payment on available funds within 30 days from the date of placing your Order, it will be cancelled by us.

E) Shipping and product delivery

E.1 Anomisa delivers throughout Italy and the world with contribution to shipping costs varying by geographic area. The products you purchase will be shipped by us to the address indicated in the Order Confirmation and indicated by you while completing the Order Form.

E.2 Shipping time can vary from the same day of the order to 15 working days after order confirmation. In the event that we are unable to ship within that time, you will be given timely notice by e-mail.

E.3 However, the time limit specified by us for delivery of the products in the Order Confirmation is intended to be purely indicative and not exhaustive, such as not to determine our default.

E.4 Please remember that when delivering the goods by the carrier, it is necessary to check that the number of packages (parcel number) indicated on the carrier’s letter corresponds to the number of packages actually delivered and that the package is undamaged, not damaged or wet.

E.5 Only after such verification should the Customer sign the delivery note, thereafter no objection can be made about the external characteristics of the goods (parcels) delivered to him in connection with the order placed.

E.6 In the event that there is no correspondence between the order and the delivery, in the manner mentioned above, the Customer shall not accept the goods and raise the dispute directly to the carrier, giving immediate notice to Anomisa.

E.7 Upon delivery of the products to our carrier, you will be sent an email confirming the shipment. In any case, the packing slip will constitute proof of our delivery to the carrier.

E.8 We suggest that you provide an address where it is always possible to deliver the goods you order in order to avoid unpleasant inconveniences.

F) Applicable law and jurisdiction

F.1 These Conditions of Sale are governed by Italian Law and in particular by the regulations contained in Part III, Title III, Chapter I of Legislative Decree. 206/2005 (Consumer Code) On distance selling to consumers, and should be interpreted by applying this legislation.

F.2 All disputes under Art. 66-bis D-Lgs. 206/2005 (Consumer Code), which may arise in connection with these Terms of Sale, shall be subject to the exclusive jurisdiction of the Italian courts. The territorial jurisdiction is imperatively attributed to the Court of residence ( or domicile) of the consumer.

F.3 In addition, the consumer established in Europe can take advantage of the platform provided by the European Commission for the resolution of any disputes arising from the online contract concluded on the site. European ODR platform is available at the link : https://webgate.ec.europa.eu/odr

G) Disputes, substitutions and returns

G.1 Anomisa’s staff guarantees full satisfaction with your requests and purchases.

G.2 All marketed products enjoy the legal guarantee of conformity provided for in Articles 128 et seq. of the Consumer Code, which covers any lack of conformity of the purchased items, existing at the time of delivery and manifested within 2 years of delivery. It is understood that the seller has the right to verify that any defect complained of does not instead fall within one of the normal characteristics of the products sold, all of which are of a handcrafted nature, or that the same was caused by the use made of them by the consumer. Excluded from the conformity defects and, therefore, from the legal warranty are any defects or damages caused by accidental facts or by the Customer’s responsibility for use of the products not in accordance with their intended use or effect of normal wear and tear.

G.3 In the event of a lack of conformity, the consumer shall have the right, at his or her option and provided that the nature of the product permits, to have the conformity of the goods restored, without charge, by repair or replacement, or to an appropriate reduction in the price or to termination of the contract. It should be noted that the Customer has no right to terminate the contract if the lack of conformity is only minor.

G.4. To benefit from this warranty, the Customer must report the lack of conformity by communication addressed to the seller indicating the defects and faults found. In the event that the Customer does not make such notification, the products will be considered finally accepted and in accordance with what was requested in the order.

G.5 It is understood that the Customer must refuse the courier delivery of damaged packaging and immediately inform Anomisa of the incident; otherwise, the delivered goods shall be deemed to be accepted regularly in the condition in which they are found.

G.6 In the case of disputed goods, Anomisa reserves the right to replace the broken ones at its own expense or re-credit the amount of the broken goods.

H) Right of withdrawal

H.1 It is possible to exercise the right of withdrawal, in accordance with the law, within 15 days from the date of receipt of the goods by written notice (registered mail A.R.) to Anomisa di Simona Ciari – Via Romana 37/r, 50125 Florence. The notice must contain the intention to avail of the right of withdrawal, an indication of the product, description and related order number, and a copy of the delivery document. Pursuant to Art. 54 of the Consumer Code, a letter fromAnnex I Part B of the Consumer Code should be attached.

H.2 Communication may also be sent by e-mail to simona@anomisafirenzearte.com

H.3 Only the cost of returning the goods will be borne by the customer.

H.4 In case of applicability of the right of withdrawal, the Customer is required to return at his own expense to Anomisa the goods within 14 days from when he communicated the withdrawal, and in perfect condition, unused, complete with all accessories, in the original packaging absolutely intact.

H.5 Failure to comply with these principles renders the right of withdrawal inapplicable.

H.6 Upon receipt of the return Anomisa, having ascertained the integrity of the goods, will refund the amount paid by the Customer, including shipping costs within 14 (fourteen) days from the date of receipt of the returned goods.

H.7 EXCLUSION FROM RIGHT OF WITHDRAWAL (Art. 59 Consumer Code). According to Article 59 of the Consumer Code, based on products sold on the site, the right of withdrawal is excluded for products made to measure or clearly customized according to the consumer customer’s specifications.

The right of withdrawal applies to natural persons (consumers) acting for purposes that can be considered unrelated to their business activities.

H.8 Therefore, purchases made with a VAT number are excluded. unless otherwise agreed between the parties, the consumer may NOT exercise the Right of Withdrawal for contracts for the supply of goods made to measure or clearly customized or ordered specifically for the customer.

I) Limitations of Liability

I.1 Anomisa assumes no liability for inefficiency attributable to force majeure if it fails to execute the order within the time stipulated in the contract.

I.2 Anomisa shall not be liable to the Customer, except in the case of willful misconduct or gross negligence, for inefficiencies or malfunctions related to the use of the Internet outside of its own control or that of its subcontractors.

I.3 In addition, Anomisa shall not be liable in respect of damages, losses and costs incurred by the Customer as a result of the non-performance of the contract for reasons not attributable to it, the Customer being entitled only to a full refund of the price paid and any ancillary charges incurred.

I.4 Anomisa assumes no liability for any fraudulent and illegal use that may be made by third parties, of credit cards and other means of payment, when paying for the products purchased, if it proves that it has taken all possible precautions based on the best science and experience of the time and according to ordinary diligence.

L) Customer Service

Below is the contact information:

E-mail: simona@anomisafirenzearte.com